Privacy Policy

1. Introduction

maketeam AI("we," "our," or "us") operates an AI-powered advertising management platform that helps businesses research competitor ads, launch campaigns, and optimize performance on Google Ads. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

By using maketeam AI, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email address, company name)
• Business information (product URL, target audience, marketing goals)
• Ad account credentials and access tokens (Google Ads) that you authorize us to use
• Payment information (processed by our payment providers; we do not store raw card data)
• Communications you send us (support tickets, emails, feedback)

2.2 Advertising Data We Access

When you connect your ad accounts, we access and process the following on your behalf:

• Google Ads: Campaign data, ad performance metrics, keywords, bids, budgets, creatives, and conversion data

This data is used solely to provide our AI optimization services on your behalf. We do not sell your advertising data to third parties.

2.3 Google API Services User Data Policy Compliance

maketeam AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only access Google Ads data that you explicitly authorize via OAuth 2.0
• Data is used solely to provide and improve our services to you
• We do not sell Google user data to third parties
• We do not use Google user data for advertising purposes unrelated to our services
• Users can revoke access at any time from their Google Account settings or from the maketeam AI Settings page

2.4 Automatically Collected Information

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, browser version)
• Usage data (features used, session duration, actions taken in the platform)
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the maketeam AI platform and services
• Execute ad campaigns on connected platforms on your behalf
• Analyze competitor advertising activity to inform your strategy (using publicly available ad library data)
• Optimize campaign performance using AI models
• Send service notifications, reports, and updates
• Improve our AI models and platform (using anonymized/aggregated data)
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and ensure platform security

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data under the following legal bases:

• Contract performance: Processing necessary to provide the services you subscribed to
• Legitimate interests: Improving our services, fraud prevention, security
• Consent: Marketing communications (you may withdraw at any time)
• Legal obligation: Compliance with applicable laws

5. Sharing Your Information

We do not sell your personal data. We share your information only in these circumstances:

5.1 Advertising Platforms

To execute campaigns, we transmit necessary data (ad creatives, targeting parameters, budgets) to Google Ads via their official API. This is subject to Google's own privacy policies.

5.2 Service Providers

We use trusted third-party providers for infrastructure (cloud hosting, databases), payment processing, analytics, and customer support. These providers are contractually bound to protect your data and may only use it to provide services to us.

5.3 AI/LLM Providers

Our AI agents use large language models (including Anthropic Claude) to generate ad copy, analyze performance, and make optimization recommendations. Relevant data (campaign metrics, product descriptions) may be processed by these providers. We do not share personally identifiable information of end consumers with AI providers.

5.4 Legal Requirements

We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of maketeam AI, our users, or the public.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Ad performance data and campaign history are retained for up to 24 months to enable historical analysis. You may request deletion of your data at any time (see Section 8). After account termination, we delete or anonymize your data within 90 days, except where retention is required by law.

7. Cookies

We use cookies and similar technologies for:

• Essential cookies: Authentication, security, and core platform functionality
• Analytics cookies: Understanding how you use our platform (via PostHog, anonymized)
• Preference cookies: Saving your settings (e.g., dark mode)

You can control cookies through your browser settings. Disabling essential cookies may impair platform functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent for marketing communications at any time
• Disconnection: Revoke access to your ad accounts at any time from platform settings

To exercise these rights, contact us at privacy@maketeam.ai. We will respond within 30 days.

9. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. Ad account credentials (OAuth tokens) are encrypted and stored securely. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

maketeam AI is operated from South Korea and the United States. If you are located in the EEA, your data may be transferred to countries outside the EEA. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) for such transfers.

11. Children's Privacy

maketeam AI is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Third-Party Platform Policies

Our services interact with the Google Ads platform. Your use of Google Ads through maketeam AI is also subject to Google's privacy policy and terms of service. We encourage you to review:

• Google Ads Privacy Policy

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our platform at least 14 days before the change takes effect. Continued use of maketeam AI after the effective date constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions, requests, or complaints:

If you are in the EEA and believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local data protection authority.